Frequently Asked Questions

What is Earthrise One? +

Earthrise One is an immersive interactive experience. In this 75 minute experience, your group of 3-5 adventurers will enter the world of Starlight Industries, a fictional space research institute. Your mission is to fix their space station, Earthrise One. You and your team will need to harness your problem solving and deduction skills to make your way through this space expedition.

Can I participate with a group of 2? / Can I participate with a group of 6 or more? +

Earthrise One has been meticulously designed to be experienced for groups of 3-5, so we keep strictly to this limit to make sure your experience is as intended. We apologise for the inconvenience and look forward to creating more experiences for smaller and larger groups in the future!

Is there an age restriction? +

Due to the complexity of the world and mature story elements, you must be 15 or over to experience Earthrise One. Players under 18 must have an adult with them to sign a waiver on their behalf.

Are there any content warnings or physical hazards in this experience? +

Earthrise One has mild horrific elements, but it is not intended to be terrifying and it does not contain any jump scares. During your experience, you may be exposed to fog, bright flashing lights, darkness, loud noises and/or confined spaces – please feel free to contact us if you have any queries about specific concerns.

Can I get a refund / reschedule my session? +

If you need to reschedule or cancel your session 48 hours or more prior to your booking time, please send us an email and we'll help arrange it for you! Unfortunately we cannot offer a refund or to reschedule less than 48 hours prior to your session time.

What if I'm running late? +

Earthrise One is a live ticketed event, and as such your session will start at the time you've booked your ticket for – so please make sure you arrive on time to get the most out of your experience! If you are more than 10 minutes late, your session will be cancelled without a refund.

What should I bring? What should I wear? +

Please come wearing comfortable clothing. High heels are not permitted in space, as they may punctures the launch shuttle, causing you and your team mates to be exposed to the perils of space. You don't need to bring anything with you – just your brain and an adventurous spirit. Spaceship operation skills are optional.

How do I get there? Is there parking at the venue? +

We recommend our astroneers to take public transport to the venue, as there is a huge array of options available. We are located at Level 1, 133 Church Street, Richmond. Earthrise One is right next to the 78 tram stop, or alternatively a 5 to 15 minute walk from the 75, 48, 109 and 12 tram stops, as well as West Richmond and North Richmond station. Free 2 hour street parking is available nearby for those arriving by car.

Will there be a place I can leave my personal belongings? +

There is a secure locker at our site for you to leave your bags and coats safely.